Summary
Monitors logistics activities required for the timely and efficient payment to carriers and billing of
customers. Runs daily reports to review invoices that fail agreed to cost tolerances related to AP/AR.
Responsible for resolving AP/AR issues through root cause analysis and recommendations for resolution
involving Carrier Operations, Quality, Customer Service and Carriers. Utilizes an internal Transportation
Management System (IT software for receiving invoices from carriers), manual processes and other
systems to enable the monitoring of the billing of customers and payment to carriers. Develops
standardized cadences with carriers to review aging reports and drive to resolution.

Essential Functions
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict
the tasks that may be assigned.
• Ensures all accessorial charges have been approved via all standardized processes prior to
invoicing whether manually or electronically.
• Executes daily reporting that identifies carrier invoices that have failed agreed to cost tolerance
levels; drives to resolution and determines root cause to prevent future failures.
• Determines an agreed to cadence with carrier/customer base to review AP/AR aging schedules
and a drives to timely resolution.
• Keeps internal stakeholders aware of AP/AR current state, issues, resolution plans thru metrics
and updates.
• Understands key business terms, lines of business, suppliers, and customers.
• Develops carrier relationships and contacts at multiple levels—especially related to AP/AR.
• Collaborates with Carrier Operations and carriers to develop performance improvement plans as
it invoicing.
• Gathers data and make recommendations for improvement or root cause analysis on
problems/opportunities that are straightforward.
• Works in collaboration with Carrier Operation, and Customer Service to drive compliance to
standardized processes: such as but not limited to, accessorial approvals, customer and carrier
training of processes.
• Responsible for developing and the timely reporting of invoice accuracy to the Carrier Operations
and Customer Service Team.
• Collaborates daily with other Quality team members, Customer Service and Carrier Operations to
drive out inefficiencies and identify areas for improvement.
• Maintains satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety
regulatory considerations. If accountable for the work of others, responsible for ensuring their
understanding and compliance.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
• Bachelor’s degree; OR High school diploma or State-issued equivalency certificate and 4 years of
Finance, Accounting, Supply Chain or Manufacturing Operations experience reflecting increasing
levels of responsibility; OR High school diploma or State-issued equivalency certificate and 3
years of G3 Finance, Accounting, Supply Chain or Manufacturing Operations experience
reflecting increasing levels of responsibility.
• Skilled in the use of MS Word and MS Excel at a basic level.

Preferred Qualifications
• Experience managing carriers/customers AP/AR via an IT based model (TMS).
• Experiencing in using score cards and other analytical tools to manage performance and problem
solve.
• Strong customer relations skills with all levels of customers both internally and externally.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger,
handle, feel, talk and hear.

Work Environment
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.