Summary
Assists with the order entry process and is responsible for the coordination, accuracy, timeliness, and
approvals for entering customer orders into order processing systems. Work closely with Quality,
Shipping, Supply Chain, Production, and other departments as needed to ensure customer expectations
are met. Acts as the liaison between sales, customer, and operations.

Essential Functions
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict
the tasks that may be assigned.
• Responsible for accurate collection of data required to facilitate customer orders and supports in
communicating updates to customer orders as needed.
• Understands, documents and communicates customer requirements and specifications including
quantity, quality, schedule and delivery and any other items of importance to the customer to
ensure accurate customer systems set-up, customer orders.
• Provides professional, efficient and effective customer interactions (email, incoming and outgoing
phone calls, follow-up communications, responding to requests for information, etc.)
• Assists with scheduling and supporting customer visits, press checks, and tours of facility.
Includes scheduling space, employees to attend, meals, technology needs, and providing other
general support.
• Processes orders utilizing SAP and other internal systems.
• Communicates daily with internal and external customers to coordinate delivery of customer
needs and acts as a liaison with other departments.
• Communicates with Sales and operations to ensure all parties are up to date with status of orders
and/or project status.
• Communicates manufacturing and scheduling limitations to Sales and customers.
• Picks up and delivers supplies, products, etc. as needed.
• Ensures all requested ship dates and service delivery requirements are met.
• Transmits proofs to customer after production department approval, and manages the timely
return of same proofs.
• Maintains sample inventory, pulls samples, and mails/delivers to customers as requested.
• Follows through on internal and external customer issues to ensure 100% customer satisfaction.
• Maintains satisfactory attendance, to include timeliness.
• Responsible for understanding and complying with applicable quality, environmental and safety
regulatory considerations.
• This job description reflects management’s assignment of essential functions; it does not
prescribe or restrict the tasks that may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
• High school diploma or State-issued equivalency.
• Bachelor’s degree plus 2 years customer service, sales, operations, product development, and/or
logistics experience reflecting increasing levels of responsibility; OR Bachelor’s degree plus 1
years of G3 customer service, sales, operations, product development, and/or logistics
experience reflecting increasing levels of responsibility; OR High school diploma or State-issued
equivalency and 6 years of customer service, sales, operations, product development, and/or
logistics experience reflecting increasing levels of responsibility; OR High school diploma or Stateissued equivalency and 5 years of G3 customer service, sales, operations, product development,
and/or logistics experience reflecting increasing levels of responsibility.
• Skilled in Microsoft Office Software.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training,
meetings, and events for development, department needs, and business delivery up to 5% of the
time, with or without reasonable accommodation. This may be in addition to travel requirements, if
applicable, as listed in this job description.
• Strong oral and written communication skills.
• Experience maintaining professional and cooperative relationships with internal and external
customers.
• Experience performing detail oriented tasks; recognizing and correcting discrepancies.

Preferred Qualifications
• Bachelor’s degree plus 3 years of customer service experience reflecting increasing levels of
responsibility.
• Prior customer service work experience in a manufacturing or logistics environment.
• Experience using systems such as SAP, Radius, etc.
• Ability to pass the Farnsworth-Munsell 100-Hue Color Vision Test with a score of 75 or below.
• Bilingual (conversational and in writing) in French, Italian or Spanish.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger,
handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands
and arms. Specific vision abilities required by this job include close vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate

Compensation 

Hiring Hourly Rate: $27.98 - $34.95